Customer Service Advisor

Deliver proactive, high-quality day-to-day order management, ensuring a seamless customer experience. 

Process all orders received via EDI, email, telephone, & web portals in a timely & accurate manner ensuring they are checked for trading terms compliance (including full layers, loads etc) and passed through to distribution. 

Organise despatch notes, charge and upload invoices in web portals. 

Resolve delivery issues and customer complaints, issuing and processing credit notes as required. 

Ensure all New Accounts, price files/lists are set up in the ERP and updated ongoing. 

Ensure all Account Managers are proactively informed of short loadings on despatch of orders. 

Maintain and update key operational documents, keeping the wider department informed of any changes.

Ensure ISO work instructions and processes are always adhered to and up to date. 

Proficient in Microsoft Office particularly Excel. 

Proactive, takes initiative, looks for solutions and solves problems. 

Familiarity with process management and a drive to improve existing protocol. 

Patience and the ability to remain calm in stressful situations. 

Ability to communicate directly with external and internal customers.